Entries by Olwen van Dijk

Corporate Social Responsibility: Should we bother?

The quest for corporate social responsibility goes on. In a world where we are now combating more crisis and global issues than ever before, it has become imperative that companies lead the way towards a sustainable future for society and the environment. Corporate Social Responsibility: what is it? Corporate social responsibility – CSR for short, […]

Don’t Just Use Customer Service Phrases: Act

How many times have we come across the phrase: “customer service is not a department, it’s an attitude”. I’ve used it myself several times for one reason: it’s true. And also because it’s a cool way of getting my point across. Trouble is, when you say something too many times you end up losing its […]