- Mystery visits, calls and mails
- Regulatory compliance evaluations
- Consultative advice
- Training and coaching solutions
AQ has the Answers
Utilising mystery shopping for corporate compliance services and new technology like video consultations, we assess all your sales and communication channels via mail, phone or personal visits to your branch. Our trained mystery shoppers on compliance auditing will evaluate how your staff are shaping your customers’ experience with your brand and how they are helping you grow your business … or not via corporate compliance services method.
We work closely with you, using scenario-building to find out important information ranging from response time and expert knowledge for compliance auditing and service orientation.
Our programs can be customised to focus on retail clients, wealth management, existing and potential clients, or a mix of your client segments.
We can tailor our research specifically to your needs. If you wish to compare your corporate compliance services and compliance audit performance against your competitors and learn from them, we can include a benchmarking study on compliance auditing.
You can rely on our worldwide experience in your industry.