Why it Matters.
If there is one area that retail stores can compete in, it would be by providing good Retail Customer Service.
We have all had a frustrating customer service experience with our online shopping experiences. It could be slow replies, wrongly sent goods, etc.
Customers are people, and as far as some people see it, they would prefer to be attended to by another person. The trick is to make sure the retail customer service provided is on par with the brand and customer’s expectations.
If a customer were to not receive better customer service experience when in a retail store as compare to online customer service, they may start to favour online shopping instead.
Read our article on the Basics of Retail Customer Service to find out more.
Contact us today to find out if the service provided in your stores match the expectations of your shoppers.