Overlooked Services Do Not Go Unappreciated.
Even though, these services go under the radar, or what may seem to not get appreciated. It is these small services that make all the difference in a customer’s shopping journey. It also allows the staff to build rapport with the customer better.
Smiling and looking at the customer when welcoming them, leading a customer to the dressing room, bring additional items for the customer in the changing room to try, making the customer feel comfortable with a drink. These are the norm for best practices.
Good Service is the baseline. Excellent Service is the goal.
What is your service baseline? Contact us today.