On the opposite side of the coin. There are customers that are fully tensed up thinking about what to buy as gifts during this season. Here the staff would need to be able to attend to the customer tactfully and sensitively. Doesn’t sound easy. But think about it this way. If a staff is able to help solve a customer’s problem, that customer’s mood and impression of the store would stray to the positive side of things. For example, if the staff could give a good recommendation on what to buy and be able to convince the customer on the idea. The staff is therefore helping relief the customer of such tension.
Now, imagine the opposite. If the staff doesn’t give any recommendations and could not answer the queries of the customer. Nobody’s problems get solve. Tension stays in the air and the atmosphere of the festivities linger in the balance. Which has the possibility of effecting other customers and staff as well.
And we always want to keep the festive joy! Because lets face it, it’s fun, heartwarming and most of all makes everyone feel good.
Have you done all your Christmas shopping yet?