No Replies – A Dangerous Game
We are all busy at work and time sometimes doesn’t permit prompt replies to fans, potential customers and customers on multiple pages. However, a no reply would signal to customer a lack of care towards them, which is not good for branding.
Imagine how frustrated a person can get if an inquiry was not answered or even acknowledged. This would turn potential – would be customers – away.
Companies that can get a grasp on this, would leverage social media to their advantage and help customers through it as well.