Our Secret Shopper Services

Our Core Services


Mystery Shopping
& Audits


Real Time


Mobile Customer Service
Training App

15 Years of Experience

Expanding to be an industry leader in Europe and Asia through an innate innovative company mindset.

Client Benefits

AQ’s extensive experience as a global mystery shopping and audit specialist means that we understand our clients’ needs and requirements, both qualitatively and quantitatively.

Customized programs designed in partnership with the client to produce actionable insights. Clients enjoy instant access to our real-time, online reporting system specially designed for their use.

AQ’s mobile training app aims at boosting frontline performance and engagement in the retail industry. The app provides continuous improvements in a creative and structured system, ensuring that everyone is included on the journey to excellence.

Trusted By

Meet Our Business Development Team

Andrew Yeoh

Business Development Director, APAC


Location / Timezone: Kuala Lumpur / GMT +8

Call Andrew Now

Nathalie Piket

Business Development Director, Europe


Location / Timezone: The Hague / GMT +2

Call Nathalie Now

Our Focus

Our extensive experience in mystery shopping and audits allows our clients to gain deeper insights into their customer-facing frontlines. With our customized programs and reports, clients can better understand their employee engagement and performance and can act to improve these areas, thus positively impacting their bottom line.

Any successful program starts
with understanding our clients’ business needs.

Our Specialised Services:

Automotive Services

The most critical phases of an automotive sale are the needs analysis, the product presentation and the follow-up. Let us provide insightful reports and assist you deriving the right conclusions from programs we develop with you for your sales staff.


Your frontline can empower your brand image, delighting your customers with the true luxury experience. Let us customize a program to measure your frontline delivery service and do a benchmark study to specific to your industry.

Financial Services

Selling financial products has become increasingly challenging for sales people because of product complexities as well as legal compliances. From scenario-building to programs to focus on your clients, we can help you grow your business.

Retail Services

Have you established a rhythm of continuous improvement? Rhythm fills the gaps between your brand promise and the delivery of actual service performance, establishing a continuous process of feedback and improvement to ensure your brand promise is actionable and measurable.

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