Entries by Olwen van Dijk

Social Media, Technology & Education: Distracted Much?

Distracted much? Interruptions are the curse of this modern life we live. Day and night our phones, social media platforms, and other gadgets, buzz, ping, beep their way into our attention. This distracts us from whatever we are doing. It did become clear that these distractions hurt our productivity at work. I mean, pretty obvious, […]

Human Decency and the Customer Experience

This morning on the way into work, I was confronted with human decency. After a rough start to the day – starting with my oversleeping – all I wanted was to buy my morning caffeine hit from the little coffee place where I get my wake-up call every morning. I auto-piloted off the train and […]