Entries by Olwen van Dijk

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Adaptability: Is this the golden ticket of Customer Service?

Remember when we were talking about Customer Service Fluidity? One of the biggest elements of being fluid in customers service is adapting to the customer or rather Customer Service Adaptability. Each customer is an individual. There’s this thing called ‘individuality’ that we need to take note of. Humans are creature that adapt to environments. This is […]