Entries by Olwen van Dijk

Customer Service & Customer Experience: The Difference You Should Probably Know About

Customer Service? Customer Experience? What are these two terms we talk about all the time? Customer experience and customer service are two prominently used terms, but many of us don’t really differentiate between them. Probably best explained in this article by Elizabeth Clor, these two terms are not interchangeable, which is how they’ve often been […]

Corporate Social Responsibility: Should we bother?

The quest for corporate social responsibility goes on. In a world where we are now combating more crisis and global issues than ever before, it has become imperative that companies lead the way towards a sustainable future for society and the environment. Corporate Social Responsibility: what is it? Corporate social responsibility – CSR for short, […]