Entries by Jazli

Understanding Customer Service: A Social Media Tale

What does Understanding Customer Service mean? I’m not talking about understanding them in terms of demographic or marketing terms. Here we will explore understanding them in terms of Understanding Customer Service. Is the first thing that came to your mind after that sentence “empathy”? Well, that is right. Though, just the tip of the iceberg. […]

A Brief On The Fluidity of Customer Service

Customer service is something we deal with every day, whether we want to or not. The history of customer service goes back decades, as long as there were businesses. We’re talking really long donkey years here. But essentially, here it is in brief. Someone decided to start a business. A business relies on customers for […]