Overview services

AQ Mystery Shopping programs
On Site-Telephone-Website-E-mail

Reporting on items such as:

• Customer Service Levels
• Sales Techniques Used
• Internal - & External Environment
• Point of Sales Positioning
• Customer Proof of Purchase
• Proof of Product and Promotional Placement
• Competitor Service and Activity

AQ Market research (fieldwork)
On Site-Telephone-Website-E-mail

• Real Time Customer Satisfaction Surveys
• Real Time Employee Satisfaction Surveys

AQ Onsite audits and fieldwork

• Proof of Product and Promotion Placement
• Product and Promotion Price Audits
• Observation of Customer Buying Behavior
• Back Office Compliance

AQ Promotional fieldwork

• Point of Sales & Merchandising Placement
• In combination with mystery shopping and audits

AQ Employee Motivation Programs

• Employee Incentive Programs
• Self Reflection Mystery Shopping
• Game and Challenge Programs
• Online Training Certification Modules

AQ Supporting services

• Multimedia Development
• Knowledge Management
• KPI (Key Performance Indicators) Development
• Merger Analysis
• Mystery Employee Systems
• Do-it-yourself Mystery Shopping

These and other services can be used simultaneously or separately so that our clients can derive maximum efficiency and value-for-money. We will always be happy to advise our clients on the most efficient ways to use our services to enhance and improve their business.