A Day @ AQ with the School of Customer Management
What happens when a company bent on improving worldwide customer service meets a room full of people studying customer service management?
Last week, AQ hosted a group of executive students from the School for Customer Management. Their visit lasted the entire day, and justifiably so: there were many questions and insights throughout the day which benefitted both sides.
From the very start, with the obligatory ‘About AQ’ introductions, it became clear that these were not your average students. Forget your typical college-level students, these people have entire careers at their beck and call and are thoroughly invested in their walks of life. Genuinely interested in their course of study, these men and women were not going to take anything for granted.
Questions started flying almost immediately.